We aim to get new patients scheduled, through their comprehensive evaluation and to their feedback session when their test results are reviewed, within 6 weeks. However, this timeline is often dependent on the availability of the various clinical team members.
The most common reason is clinical staff availability. We always want to be sure that an experienced clinician or technician is available to administer or provide the service.
Once your evaluation has been completed, you can request a specific clinician to provide your treatment and if they are available, they will be assigned to you.
Just bring yourself and we will guide you through. If you are registering for your child or a patient who cannot provide their own history, please be available during the intake and initial testing appointment.
An intake to review your history, a neurological and psychiatric exam, as well as cognitive and psychological testing.
Yes, please submit relevant medical and/or school records during the registration process. In particular, results of cognitive testing, labs and brain imaging.
Generally, your test results will be ready for review within 3 weeks of your last testing appointment.
For some studies, research participants and their caregivers/informants do get reimbursed for their time and travel.
Clinical research studies vary. Some studies only require 2 or 3 visits whereas others can last for several years, across multiple visits.
Please review the different clinical studies being conducted at NCBI on our website (http://neuroci.com/clinical-research/) or call the Research Department at (973) 601-0100 Option 6, and they will review with you the clinical research studies that are either ongoing or anticipated to be available in the near future. You have to complete a screening process for each study to determine if you are eligible.
Signed financial policy should be faxed to our dedicated fax number 973-710-9140 for security purposes.
Please allow us 2-3 business days to review your account and we will send the details of payment, as requested, via email.
Yes, you can make a payment arrangement and for this, we would like the initial payment would be half of the amount of your open balance and the remaining could be divided into 2-3 terms. Please call us, so we can discuss this further.
Unfortunately, we cannot write off bills. When patients visit NCBI, they have services rendered, and they are financially responsible for these services regardless of insured or self-pay status. Should you wish for alternative payment options, feel free to call us so we can discuss your payment options further.
Cancelled appointments within 1 day of your scheduled appointment will result in charges unless you RESCHEDULE your appointment within the given time frame. You have ONE (1) business day to reschedule, otherwise we have to bill for the cancelled sessions. A $75 charge is billed for cancelled treatment sessions and a $150 charge will be billed to you for payment for cancelled diagnostic evaluation sessions.
We need to review your account and verify it with your insurance. As soon as your account has been verified and reviewed, we will get back to you for an update.
There are some instances when you had multiple services within the day and the other services fell under different category or level of care. For further explanation, please reach us and we’ll happily discuss your bill with you.
Those dates of service were billed depending on when the data was analyzed, scored, or interpreted etc. Should you wish to get further explanation, please feel free to reach your biller. Please refer to the first page of your statement.
Bill sent via email / ebill (electronic bill) will be received on the day it was sent.
Bill sent via courier will be received within 4-5 business days.
Please provide us the following details: check number, amount, and sent date. We’ll check our record if your payment has been received and posted to your account. If we have not received your payment yet, we will apply it to your account as soon as we receive it and we will call you for an update.
Some claims were just recently processed and we have to be sure first that claims are paid by the insurance before we update and include the copayment or other patient responsibility to your account.
Please provide us the following details: check number, amount, and sent date. We’ll check our record if your payment has been received and posted to your account. If we have not received your payment yet, we will apply it to your account as soon as we receive it and we will call you for an update.
Yes, NCI is committed to providing a safe and secure payment portal to all our patients. Go to MyProviderLink.com and click Guest Pay for one-time easy payment. Enter your Account Number and Form ID found on your bill statement. For step by step instructions, you may visit our website neuroci.com. Go to Patient Services and select Payment / Billing.
We collect copays/coinsurances as this is patient’s responsibility based on your plan, or for patients who have high deductible and have not yet met their deductible. Once the claim is processed, we will issue a statement for the remaining balance that insurance has put towards the patient’s deductible. If the patient overpaid, we will issue prompt refund.
You may opt to get your paper statements via mail. All you have to do is call us and let us know so we can set it up for you at no extra cost.
These are similar terms indicating that the research is being conducted with patients presenting with various disorders. All clinical research follows a pre-defined plan or protocol approved by an independent research committee (e.g. IRB) that oversee the study and ensures that the study has been designed to be as safe as possible for the participants.
At NCBI, all of our patients are aware of and have access to clinical trials as a possible treatment option for their central nervous system related condition. We have a newly renovated clinical research unit at NCBI. Here, we study promising new diagnostic and treatment options with our patients and their family members. Our clinical research unit (CRU) offers all the latest safety equipment and access to innovative treatments. In addition to our clinical neuroscientists, the CRU is supervised by doctors and nurses trained in critical care and internal medicine. Our clinical research unit is an integral part of the comprehensive clinical services we offer to our patients with cognitive, neurobehavioral and neuropsychiatric disorders.
Visit our Clinical Research section to know more about our current clinical trials that you or your loved one can volunteer in http://neuroci.com/clinical-research/
If you or a family member would like to volunteer for any of our ongoing clinical trials, please call one of our clinical research staff members at (973) 601 0100 Option 6 or email our research department at research@neuroci.com. You may also complete the form on the clinical trial you would like to volunteer for and we will get back to you as soon as possible.
We currently are recruiting for a number clinical trials, please visit http://neuroci.com/clinical-research/ for more details.
Dr. Gerald Tramontano, our Medical Director, is available from Monday-Saturday for the diagnosis and treatment of various cognitive, neurobehavioral and neuropsychiatric disorders in multiple locations where the NeuroCognitive Institute is located.
To book an appointment with Dr. Tramontano, simply select the location nearest you and your preferred time and date when you visit his profile page – http://neuroci.com/biographies/gerald-tramontano-medical-director/ .
To book an appointment with any of our doctors for a diagnostic consultation or specific treatment session, visit our Book an Appointment page at http://neuroci.com/book-appointment/. On this page, you can select the procedure and your preferred clinician as well as the time and date. You may also select anyone who is available and our system will find the specialist for you. If you want to go to your preferred NCI location, please ensure that you choose it before completing the form with your name, phone number and email address. Once you complete the form, you will receive an email confirming your appointment with us. You will also receive a reminder text message before your appointment. Should you wish to cancel or reschedule, you may do so from the email confirmation or call us at (973) 601 0100 or 1-888-NCI-9664 for further assistance.
The NeuroCognitive Institute (NCI) is staffed by some of North Jersey’s most knowledgeable clinical neuropsychologists, behavioral neurologists, clinical psychologists in pediatric, adolescent, adult and geriatrics, cognitive therapists and we have on-site consulting physicians in internal medicine/gerontology.
To learn more about our faculty, please read their profiles on this page http://neuroci.com/biographies/.
Our regular clinic hours are 8AM – 8 PM Monday through Friday and 10 AM to 4 PM on Saturdays.
You can also contact us via email at info@neuroci.com.
The NeuroCognitive & Behavioral Institute (formerly The NeuroCognitive Institute) has 3 current locations: Bedminster, Livingston, and Mt. Arlington in New Jersey, USA.
For our other locations, please visit http://neuroci.com/locations/ or call us at (973) 601-0100 or our toll-free number at 1-888-NCI-9664 for directions.
