site logo
Register
Search
Close this search box.

Frequently Asked Questions

Appointment Questions

We aim to get new patients scheduled, through their comprehensive evaluation and to their feedback session when their test results are reviewed, within 8 – 10 weeks. However, this timeline is often dependent on the availability of the various clinical team members.
Once your evaluation has been completed, you can request a specific clinician to provide your treatment and if they are available, they will be assigned to you.
Just bring yourself and we will guide you through. If you are registering for your child or a patient who cannot provide their own history, please be available during the intake and initial testing appointment.
The most common reason is clinical staff availability. We always want to be sure that an experienced clinician or technician is available to administer or provide the service.

The NeuroCognitive Institute (NCI) is staffed by some of North Jersey’s most knowledgeable clinical neuropsychologists, behavioral neurologists, clinical psychologists in pediatric, adolescent, adult and geriatrics, cognitive therapists and we have on-site consulting physicians in internal medicine/gerontology.

To learn more about our faculty, please read their profiles on this page http://neuroci.com/biographies/

Our regular clinic hours are 8AM – 8 PM Monday through Friday and 10 AM to 4 PM on Saturdays.

You can also contact us via email at info@neuroci.com.

Clinical Questions

A comprehensive assessment which generally includes an intake, initial exam, cognitive, behavioral, and psychological testing, takes about 7 hours. This is usually broken down into 3-4 appointments either online, in-clinic or some combination. Specialty exams, such as an evaluation for Autism require additional appointments.

 

No, an assessment is always required before any treatment is prescribed.

 

Yes, we recommend coming in with your child to help them get comfortable but only the technician and the child should be in the room to start the testing. The reason for this is that the testing procedures are standardized on just the examiner and the patient, including others in the room during the testing can invalidate the results.

 

No, at NCBI we use a team approach and you will likely have multiple clinicians and technicians administer the various procedures for your evaluation.

Research Questions

For some studies, research participants and their caregivers/informants do get reimbursed for their time and travel.
Clinical research studies vary. Some studies only require 2 or 3 visits whereas others can last for several years, across multiple visits.
Please review the different clinical studies being conducted at NCBI on our website (http://neuroci.com/clinical-research/) or call the Research Department at (973) 601-0100 Option 6, and they will review with you the clinical research studies that are either ongoing or anticipated to be available in the near future. You have to complete a screening process for each study to determine if you are eligible.
These are similar terms indicating that the research is being conducted with patients presenting with various disorders. All clinical research follows a pre-defined plan or protocol approved by an independent research committee (e.g. IRB) that oversee the study and ensures that the study has been designed to be as safe as possible for the participants.

At NCBI, all of our patients are aware of and have access to clinical trials as a possible treatment option for their central nervous system related condition. We have a newly renovated clinical research unit at NCBI. Here, we study promising new diagnostic and treatment options with our patients and their family members. Our clinical research unit (CRU) offers all the latest safety equipment and access to innovative treatments. In addition to our clinical neuroscientists, the CRU is supervised by doctors and nurses trained in critical care and internal medicine. Our clinical research unit is an integral part of the comprehensive clinical services we offer to our patients with cognitive, neurobehavioral and neuropsychiatric disorders.

Visit our Clinical Research section to know more about our current clinical trials that you or your loved one can volunteer in http://neuroci.com/clinical-research/
If you or a family member would like to volunteer for any of our ongoing clinical trials, please call one of our clinical research staff members at (973) 601 0100 Option 6 or email our research department at research@neuroci.com. You may also complete the form on the clinical trial you would like to volunteer for and we will get back to you as soon as possible.

We currently are recruiting for a number clinical trials, please visit http://neuroci.com/clinical-research/ for more details.

Submit Questions

Don’t see your questions, submit your questions to us and someone from our team will be in contact with you.

Putting Neuroscience Research
into Compassionate Practice

We are among the country’s leading experts in the diagnosis and treatment of cognitive and neurobehavioral disorders.

Register Now

Billing Questions

Bill sent via email / ebill (electronic bill) will be received on the day it was sent.
Bill sent via courier will be received within 4-5 business days.
Please provide us the following details: check number, amount, and sent date. We’ll check our record if your payment has been received and posted to your account. If we have not received your payment yet, we will apply it to your account as soon as we receive it and we will call you for an update.
Some claims were just recently processed and we have to be sure first that claims are paid by the insurance before we update and include the copayment or other patient responsibility to your account.

 

Please provide us the following details: check number, amount, and sent date. We’ll check our record if your payment has been received and posted to your account. If we have not received your payment yet, we will apply it to your account as soon as we receive it and we will call you for an update.
Yes, NCI is committed to providing a safe and secure payment portal to all our patients. Go to MyProviderLink.com and click Guest Pay for one-time easy payment. Enter your Account Number and Form ID found on your bill statement. For step by step instructions, you may visit our website neuroci.com. Go to Patient Services and select Payment / Billing.
We collect copays/coinsurances as this is patient’s responsibility based on your plan, or for patients who have high deductible and have not yet met their deductible. Once the claim is processed, we will issue a statement for the remaining balance that insurance has put towards the patient’s deductible. If the patient overpaid, we will issue prompt refund.
You may opt to get your paper statements via mail. All you have to do is call us and let us know so we can set it up for you at no extra cost.
Signed financial policy should be faxed to our dedicated fax number 973-710-9140 for security purposes.

 

Please allow us 2-3 business days to review your account and we will send the details of payment, as requested, via email.
Yes, you can make a payment arrangement and for this, we would like the initial payment would be half of the amount of your open balance and the remaining could be divided into 2-3 terms. Please call us, so we can discuss this further.
Unfortunately, we cannot write off bills. When patients visit NCBI, they have services rendered, and they are financially responsible for these services regardless of insured or self-pay status. Should you wish for alternative payment options, feel free to call us so we can discuss your payment options further.
Cancelled appointments within 1 day of your scheduled appointment will result in charges unless you RESCHEDULE your appointment within the given time frame. You have ONE (1) business day to reschedule, otherwise we have to bill for the cancelled sessions. A $75 charge is billed for cancelled treatment sessions and a $150 charge will be billed to you for payment for cancelled diagnostic evaluation sessions.
We need to review your account and verify it with your insurance. As soon as your account has been verified and reviewed, we will get back to you for an update.
We need to review your account and verify it with your insurance. As soon as your account has been verified and reviewed, we will get back to you for an update.
There are some instances when you had multiple services within the day and the other services fell under different category or level of care. For further explanation, please reach us and we’ll happily discuss your bill with you.
Those dates of service were billed depending on when the data was analyzed, scored, or interpreted etc. Should you wish to get further explanation, please feel free to reach your biller. Please refer to the first page of your statement.
site logo

Email: info@neuroci.com
Tel: (973) 601-0100
Toll-Free: 1-888-NCI-9664
Fax: (973) 440-1656

Facebook Linkedin X-twitter Youtube Envelope Instagram
Clinical Centers
Patient Services
Company
Copyright © 2024