Alzheimer's, ADHD, Autism, Brain Injury Treatment, Mood Disorders New Jersey: The NeuroCognitive and Behavioral Institute » FAQ Categories » Billings and Payments

Have you received my payment and have applied it to my account?

Please provide us the following details: check number, amount, and sent date. We’ll check our record if your payment has been received and posted to your account. If we have not received your payment yet, we will apply it to your account as soon as we receive it and we will call you f
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Why do I still have copayment on my visit for the past few months or almost a year ago?

Some claims were just recently processed and we have to be sure first that claims are paid by the insurance before we update and include the copayment or other patient responsibility to your account.
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My bank says my check has already been cashed, but why NCBI says you have not received it yet?

Please provide us the following details: check number, amount, and sent date. We’ll check our record if your payment has been received and posted to your account. If we have not received your payment yet, we will apply it to your account as soon as we receive it and we will call you f
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I would like to pay online via MyProviderLink.com, is it a secure portal?

Yes, NCI is committed to providing a safe and secure payment portal to all our patients. Go to MyProviderLink.com and click Guest Pay for one-time easy payment. Enter your Account Number and Form ID found on your bill statement. For step by step instructions, you may visit our website
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I have insurance, why did you take some payments at the time of service?

We collect copays/coinsurances as this is patient’s responsibility based on your plan, or for patients who have high deductible and have not yet met their deductible. Once the claim is processed, we will issue a statement for the remaining balance that insurance has put towards the pa
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I would like to continue getting paper statements. Will there be an additional charge?

You may opt to get your paper statements via mail. All you have to do is call us and let us know so we can set it up for you at no extra cost.
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