Alzheimer's, ADHD, Autism, Brain Injury Treatment, Mood Disorders New Jersey: The NeuroCognitive and Behavioral Institute » FAQ Categories » Billings and Payments

Where can I send my signed financial policy?

Signed financial policy should be faxed to our dedicated fax number 973-710-9140 for security purposes.
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Can I ask for the details of my payment?

Please allow us 2-3 business days to review your account and we will send the details of payment, as requested, via email.
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Is it possible to make a payment plan or arrangement?

Yes, you can make a payment arrangement and for this, we would like the initial payment would be half of the amount of your open balance and the remaining could be divided into 2-3 terms. Please call us, so we can discuss this further.
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I have been having financial difficulties. Can you write off my bill?

Unfortunately, we cannot write off bills. When patients visit NCBI, they have services rendered, and they are financially responsible for these services regardless of insured or self-pay status. Should you wish for alternative payment options, feel free to call us so we can discuss yo
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Why am I still being charged for the missed appointment that I cancelled and was rescheduled?

Cancelled appointments within 1 day of your scheduled appointment will result in charges unless you RESCHEDULE your appointment within the given time frame. You have ONE (1) business day to reschedule, otherwise we have to bill for the cancelled sessions. A $75 charge is billed for ca
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I already met my deductible, but why did I still get a bill with deductible charge?

We need to review your account and verify it with your insurance. As soon as your account has been verified and reviewed, we will get back to you for an update.
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Why doesn’t NCBI bill match with EOB from insurance? EOB says I don’t have copay, but why does NCBI still bill me for copay?

We need to review your account and verify it with your insurance. As soon as your account has been verified and reviewed, we will get back to you for an update.
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Why am I being charged for deductible / coinsurance when I already paid for my copay?

There are some instances when you had multiple services within the day and the other services fell under different category or level of care. For further explanation, please reach us and we’ll happily discuss your bill with you.
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Why am I seeing dates of service in my statement when I have not gone to your clinic during those dates?

Those dates of service were billed depending on when the data was analyzed, scored, or interpreted etc. Should you wish to get further explanation, please feel free to reach your biller. Please refer to the first page of your statement.
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How many days will it take to receive the invoice or patient statement?

Bill sent via email / ebill (electronic bill) will be received on the day it was sent. Bill sent via courier will be received within 4-5 business days.
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