Signed financial policy should be faxed to our dedicated fax number 973-710-9140 for security purposes.
Please allow us 2-3 business days to review your account and we will send the details of payment, as requested, via email.
Yes, you can make a payment arrangement and for this, we would like the initial payment would be half of the amount of your open balance and the remaining could be divided into 2-3 terms. Please call us, so we can discuss this further.
Unfortunately, we cannot write off bills. When patients visit NCBI, they have services rendered, and they are financially responsible for these services regardless of insured or self-pay status. Should you wish for alternative payment options, feel free to call us so we can discuss your payment options further.
Cancelled appointments within 1 day of your scheduled appointment will result in charges unless you RESCHEDULE your appointment within the given time frame. You have ONE (1) business day to reschedule, otherwise we have to bill for the cancelled sessions. A $75 charge is billed for cancelled treatment sessions and a $150 charge will be billed to you for payment for cancelled diagnostic evaluation sessions.
We need to review your account and verify it with your insurance. As soon as your account has been verified and reviewed, we will get back to you for an update.
There are some instances when you had multiple services within the day and the other services fell under different category or level of care. For further explanation, please reach us and we’ll happily discuss your bill with you.
Those dates of service were billed depending on when the data was analyzed, scored, or interpreted etc. Should you wish to get further explanation, please feel free to reach your biller. Please refer to the first page of your statement.
Bill sent via email / ebill (electronic bill) will be received on the day it was sent.
Bill sent via courier will be received within 4-5 business days.
Please provide us the following details: check number, amount, and sent date. We’ll check our record if your payment has been received and posted to your account. If we have not received your payment yet, we will apply it to your account as soon as we receive it and we will call you for an update.
Some claims were just recently processed and we have to be sure first that claims are paid by the insurance before we update and include the copayment or other patient responsibility to your account.
Please provide us the following details: check number, amount, and sent date. We’ll check our record if your payment has been received and posted to your account. If we have not received your payment yet, we will apply it to your account as soon as we receive it and we will call you for an update.
Yes, NCI is committed to providing a safe and secure payment portal to all our patients. Go to MyProviderLink.com and click Guest Pay for one-time easy payment. Enter your Account Number and Form ID found on your bill statement. For step by step instructions, you may visit our website neuroci.com. Go to Patient Services and select Payment / Billing.
We collect copays/coinsurances as this is patient’s responsibility based on your plan, or for patients who have high deductible and have not yet met their deductible. Once the claim is processed, we will issue a statement for the remaining balance that insurance has put towards the patient’s deductible. If the patient overpaid, we will issue prompt refund.
You may opt to get your paper statements via mail. All you have to do is call us and let us know so we can set it up for you at no extra cost.
